How To...

 

Join The Practice

If you would like to register with the surgery you should ideally bring proof of identity (Passport) address (Utility Bill etc) and if possible your NHS (National Health Service) number. To register, please visit the practice and speak to one of our receptionists. You will then be given a registration form (GMS1) and a Patient Questionnaire and consent form to complete. After this is returned to the practice you will be given an appointment to see the Health Care Assistant for a New Patient Check, and this would complete the registration process (only applicable if you are new in the country). Children aged16 years old and under do not need to complete the registration form. An adult member of the family can register them by providing the required information and signing the registration application on their behalf. The parent of small children will be asked to leave the red books with the immunisations with the surgery so the nurse can update their clinical records. This will  be returned to the parent when they come in for the new patient check.

As a patient, you have the right to express preference as to which GP you wish to see. However, if you require an appointment and your preferred GP is not available, you will be offered an appointment with another doctor. If you still wish to see your preferred GP you may have to wait longer.

You can download the GMS1 form and the new patient health form below. You MUST also download the third consent form in the list and bring this in.
PLEASE NOTE IF YOU ARE FROM ANOTHER EEA COUNTRY YOU MUST NOW PROVIDE US WITH YOUR DETAILS OF THE EHIC CARD OR S1 FORM OR YOU WILL BE BILLED FOR YOUR SERVICES IN THE UK. iF YOU ARE FROM ANOTHER COUNTRY PLEASE READ THE 'UK TO RIGHTS' LEAFLET BELOW TO SEE WHAT YOU ARE ELIGIBLE FOR UNDER THE NHS.

gms1 updated 2017

uk rights to NHS

NEW PATIENT QUESTIONNAIRE FORM version Feb 2016.docx

link to organ donation PATIENTS DO THIS THEMSELVES 

PATIENT INFORMATION LEAFLET

 



Order Repeat Prescriptions

In order to request a repeat prescription please email the surgery admin staff directly on admin.theavenue@nhs.net

You must give us your full name, date of birth and clearly list all the items that you are requesting.

PLEASE NOTE THAT IT WILL TAKE 2 WORKING DAYS (48 HOURS) AS A MINIMUM FOR A REPEAT PRESCRIPTION TO BE READY.

ONLINE SYTEM
You can also request a repeat prescription with the online clinical system service using the link below. This is only accessible for patients who have registered for the online services by coming into the surgery and requesting for their password and paperwork. If you have not activated online services you cannot use this facility.


https://systmonline.tpp-uk.com/Login

 



Make Appointments

Appointments may be made by telephone or in person or via online booking on systm one online booking services (Please enquire at reception on how to obtain your log in details). On Monday, Tuesday, Wednesday and Friday afternoon the surgery has pre booked appointments and telephone consultations which can be booked in advance.

The practice runs emergency appointments every morning from Monday to Friday. To see a doctor on the day please contact the surgery when the phones come on at 8.00am and ask to be booked a slot between 10 - 12pm. Book on the day emergency appointments work on a first come first serve basis, although exceptions are sometimes made in case of medical emergencies.  Please be patient if you have to wait - some problems need more than the allotted time.

If you feel you need a double appointment please tell the receptionist at the time of booking.

We now run a late evening surgery every Friday between 18:30 and 20:00 hours. We hope this helps for the working patients.

The surgery also offers pre-booked appointments with our practice nurse and our health care assistant.


Make Urgent Appointments

If there are no appointments left and you need to be seen urgently, you may be advised that the doctor may call you back to discuss your problem and decide the best course of action.

If you have an urgent medical situation outside the Surgery times, click here for more information >



 

Cancelling Appointments

If you are unable to keep an appointment please let us know as soon as possible; it can be offered to another patient. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

Continued non-attendance may result in removal from the practice list.
 



Request A Sick Note

For the first 7 days that you are unable to work through sickness you can complete a self certification form that can be provided by the surgery.

The Surgery does not issue self certification forms.

If you are in hospital, they will provide you with a sick note. They should also include any period necessary after you leave hospital. If necessary, this can be extended by your GP when you return home.

After the first 7 days, you will need a sick note from your GP. If necessary, this can be backdated to ensure continuity of sickness absence so an immediate appointment is not necessary.

When you know the date you are returning to work, we can often give you a 'starting back' note (also known as a 'fit' note or 'return to work' note) on request.

If you want to see your doctor solely to extend a sick note, please check with the receptionist whether an appointment is necessary.
 



Request Private Sick Notes

If you want a note to confirm sickness within the first 7 days of absence this will require a private note for which a fee is due. The price list can be found by clicking here >

 



 

Request A Home Visit

Patients are requested, where possible, to telephone as soon as possible if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visits require. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
 



Get Help In An Emergency

If you need to be seen urgently and there are no appointments available, please speak to a receptionist who will arrange for you to be seen or spoken to as appropriate. However, without an appointment this may mean you have to wait longer to see a doctor.

There is no "drop in" surgery and walking into the Practice will not guarantee you an appointment.
 



Out Of Hours And Weekend

Key Messages about NHS 111

Some key messages around the NHS 111 service are below:

  • NHS 111 is a new NHS telephone number to call when you need medical help fast, but it’s not a 999 (life threatening) emergency. It is replacing NHS Direct’s 0845 46 47 service.
  • Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.
  • If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
  • The NHS 111 service is available 24 hours a day, 365 days a year.
  • Calls to NHS 111 are free from landlines and mobiles.

Alternatively, you may wish to access the NHS "Walk-In-Centre" which can be see below

or click on this link to be directed to the various out of hours walk in centres:

http://www.ealinghospital.nhs.uk/services/community-services/harrow-community-services/archive/walk-in-centres/

 




Obtain Travel Advice

We offer appointments with our practice nurse for travel advice and vaccines depending on the stock availabilty. 
Please make an appointment with the nurse for the advice and if the vaccine is in stock this will be administered. 

If you are travelling then there is a chance that you may get an infection which may be preventable either through a vaccine programme or risk minimisation.

You may have illnesses e.g. diabetes where you need advice on how to take your insulin travelling across time zones.

You need to be seen 6 weeks before you travel

National guidelines actually suggest that you need to be seen at least 6 weeks prior to travel. Often patients who are travelling in the next week or so are seen, but vaccines do not provide cover for many infections as they will not have time to work.

In case we do not have the vaccine in stock or the appointment to suit you, the vaccines can be adminstered privately below:

Terry's Pharmacy Ealing 

They hold travel vaccines and can offer these on request
TERRYS PHARMACY CLICK HERE TO OPEN

The Ealing Travel Clinic located at Northfield Pharmacy - the Ealing Travel Clinic specialises in worldwide travel vaccinations and anti malaria tablets for the whole family including children over the age of one.
Please have a look at their website http://www.ealingtravelclinic.co.uk/

BA Travel Clinic: 0845 600 2236  www.ba.com/travelclinics 


Globetrotters Travel Clinics Globetrotters Travel Clinics are dedicated Travel Health Centres which provide services such as travel health advice, precautionary measures and vaccinations.

Their phone number is: 020 8445 1199

Email: info@globetrotterstravelclinics.comm

Website: www.globetrotterstravelclinics.com

Locations of their clinics are below:

  • The Heston Health Centre, Cranford Lane, Heston TW5 9ER
  • 4-5 William Close, Ealing, UB2 4UP
  • London Day Surgery  Centre, Gloucester House, 150 Woodside Lane London N12 8TP


Other travel needs

Ensure that
a) you are fully insured for medical emergencies including repatriation. The 'T7' leaflet (from Post Offices) gives details of health care agreements between countries and is accompanied by an application form for the European Health Insurance Card (EHIC). The completed form must be submitted about 6 weeks before you plan to leave to allow the card to reach you on time. The EHIC entitles travellers to reduced-cost, sometimes free, medical treatment in most European countries.

b) you have enough medication, you may be on repeat prescription drugs - we can only give you a maximum of 12 weeks of tablets for travel. you can get a list of your medications & health problems from reception to take with you.

c) you have travel essentials e.g. suntan screen, condoms.
 

Contacts

 Company

 Website & Telephone

 Fit For Travel

 www.fitfortravel.nhs.uk
 

 BA Travel Clinic

 www.ba.com/travelclinics

 Tel: 0845 600 2236

 
 


 

Obtain Advice On Childhood Immunisations

Your child will be given a development check by the GP at 6 weeks.

There following vaccination schedule will be offered and recommended for all children to follow. Should there be any concerns about these vaccinations please talk to either the health visitor, Practice Nurse or the Doctor so we can fully satisfy your queries and allow these important protective vaccinations to go ahead.

PLEASE CLICK ON THIS LINK TO BE DIRECTED TO THE NHS PAGE WITH THE UP TO DATE SCHEDULES FOR CHILD IMMUNISATIONS

CHILDHOOD IMMUNISATIONS

 



 

Speak To A GP or Nurse

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP or the practice nurse, the receptionist will take a message and pass this on to the clinician concerned. They will call you back when they are free. The receptionist will advise you if a particular doctor is off site.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor.
 



 

Order A Repeat Prescription

You may order your repeat prescription by detaching the right-hand side of the script which can be posted to the surgery or put in the prescription boxes in the reception area of the surgery. You can collect the prescription yourself from the surgery. Prescriptions can be given to Mr Raj Thakar at Terry’s Pharmacy, West Ealing for collection by patients, if this has been indicated. If you would like the prescription posted back to you, we must be provided with a stamped self addressed envelope.

Please allow 2 working days excluding weekends and bank holidays. We need at least 48 hours  notice to process your prescriptions! Repeat prescriptions cannot and will not be taken over the phone.

We need to review your medication regularly. If we have not done this in the past 6 months we will ask you to attend for a review. This is for your own best healthcare and safety. A reminder will be entered onto your repeat prescription asking you to make an appointment.

Please also note: It is not possible to obtain the contraceptive pill or HRT on repeat prescription as it is necessary for your blood pressure to be checked before receiving further supplies. This is particularly the case if your blood pressure has not been checked within the last 6 months.
 



 

Obtain Result eg. Blood Tests, Ultra Sounds And X-Rays

We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal. If you wish to enquire about the results of your tests please telephone the receptionist. The reception staff will give results to you or you may be asked to speak to the nurse or doctor. Adults' results will not be given to anyone other than the patient, except in exceptional circumstances or with written consent, Reception staff is not trained to discuss clinical results with patients so please book a telephone appointment or a meeting with the doctor to discuss details of your results.

 

Pathology Samples

If the doctor or nurse has asked you to provide a pathology sample e.g. urine, stool, sputum, these must be left at reception.

 


 

REQUEST INFORMATION UNDER THE FREEDOM OF INFORMATION ACT

If you wish to request information under the Freedom of Information Act please click on the link below and print off the leaflet which will advise you what to do.

freedom_of_information-leaflet.doc

 



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